![]() ![]() Those who have paid for a repair believed to be related to the issue but have not been contacted yet by Apple, are asked to get in touch with the company. On Thursday, iFixit said it had found that stress on the phone causes the chips to eventually lose connection with the motherboard, and pointed to "insufficient structural support around the logic board." It said it had seen the problem on phones that have never been dropped.Ī proposed class-action lawsuit on behalf of iPhone 6 and iPhone 6 Plus users was filed in August by a law firm, alleging a design defect in the iPhone 6 series phones.Īpple has offered to reimburse the cost difference to those iPhone 6 customers who have already repaired the phone earlier for the same issue either through Apple or through an authorized service provider. It quotes repair experts as stating that the problem is with the two touchscreen controller chips, or Touch IC chips, on the logic board inside the phone, which convert touch information into inputs for the phone. Merely replacing the touchscreen doesn’t fix the issue as the gray bar eventually shows up on the new screen, too, it said. Multi-Touch Repair Program for iPhone 6 Plus. The problem, however, runs deeper, according to iFixit. ![]() The company is now offering to repair the problem for a service price of US$149 if the phone is in working order, and the screen is not cracked or broken. It said Thursday that the company has determined that the smartphones may exhibit display flickering or Multi-Touch issues “ after being dropped multiple times on a hard surface and then incurring further stress on the device.” The issue affects both the iPhone 6 and the iPhone 6 Plus, according to iFixit.Īpple appears to consider it a problem with the way users handled the phone rather than a defect. The problem, described in August as “touch disease” by repair guide website iFixit, is characterized by a gray, flickering bar at the top of the display and an unresponsive touchscreen. Instead of charging for the repair, iFixit recommends Apple to offer an extended warranty for both the iPhone 6 and the iPhone 6 Plus and repair the phones for free under that warranty.Apple is offering to repair at a reduced price iPhone 6 Plus smartphones with display flickering or multitouch issues. ![]() Some exchanged phones start to suffer from the same symptoms after a certain period of time. Some iPhone 6 models were never dropped and were always kept in cases but still suffered from touch disease, iFixit wrote in their statement and also said, that Apple Geniuses confirmed to them, that Apple does not actually repair the phones but merely exchange them. Instead Apple blames customers for having mistreated their phones in the past by saying that "some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device". iFixit also criticizes the fact, that Apple does not acknowledge the structural faults in the iPhone 6 hardware design. ![]() In an initial response, iFixit states, that the program only applies for the plus-model, but some regular iPhone 6 models have also been reported to suffer from the problem. 5-inch (diagonal) LED-backlit widescreen Multi-Touch display with IPS. However, iFixit and others are not happy with Apple's response to the problem. Iphone 6 Plus Silver8 Megapixel Camera (3264 x 2448 pixels) w/ Autofocus. If you had your iPhone 6 Plus fixed by an authorized service provider or Apple before, Apple will reimburse the difference in price you paid for the repair and the $149 service fee. Owners of such a model, who experience symptoms of touch disease like a grey bar at the top of the screen or a malfunctioning touch screen are now eligible for the repair program that will cost $149. (The default is 0.10 seconds.) Prevent unintended swipe gestures: To increase the amount of. Respond to touches of a certain duration: Turn on Hold Duration, then tap or to adjust the duration. Go to Settings > Accessibility > Touch > Touch Accommodations, then turn on Touch Accommodations. Still it took Apple more than a year to offer an official response and acknowledge the problem, which they now did by starting a worldwide multi-touch repair program for the iPhone 6 Plus. iPhone 6 Plus Touch Screen Not Working Touch screen not responding as it should Is there a gray bar along the top edge of your iPhone 6 Plus' display Your iPhone 6 or 6 Plus might suffer from 'Touch Disease.' Consult this page to assist in diagnosing this common issue. Adjust settings for taps, swipes, and multiple touches. First reports about problems with the touch screen on iPhone 6 and iPhone 6 Plus models that came out in 2014 and suffered from Bendgate shortly after their launch started to appear last year already. ![]()
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